General Policies:



The following conditions of sale (‘Conditions of Sale’) will apply to and bind the purchaser of any The Big Things Limited product described in the Website.



The Big Things Limited as the supplier of recreational services, sells all tickets and supplies all recreational services and facilities to you (the customer) including, but not limited to Drawing table, The Big Things Theatre, Beaver’s school of architecture, Racetrack, Ant House, Big Tree Base Camp, Volcano Archipelago, slide and maintenance, the condition, layout, construction, design, maintenance and use of facilities, the presence of people or objects thereon, the surrounding areas and any other associated activities or similar leisure time pursuits (recreational activities) in the The Big Things Limited venue subject to the following conditions:


These Conditions of Sale

Ordering Procedure

  1. You may offer to purchase any of the The Big Things Limited products described in the Website for the price specified on the Website.
  2. Your order must contain your name, phone number, e-mail address, credit card details and any other ordering information specified on the Website. Personal information is processed by us in accordance with our Privacy Policy.
  3. Payment must be effected by credit card using the ordering facility on the Website.
  4. Confirmation of your order will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact The Big Things Limited. The purchase contract is not complete until we issue this confirmation email.
  5. You may not cancel an order once it has been submitted and paid, even if a confirmation email from The Big Things Limited is still pending.
  6. Your ticket(s) will be delivered by email/ SMS. Please bring a printout of the tickets with you to the The Big Things Limited venue, otherwise you may not be able to use your tickets.


  1. The prices of the The Big Things Limited products shall be the prices displayed on the Website on the date of your order.
  2. All prices displayed on the Website are quoted in Hong Kong dollars and must be paid in full, except where discounts are offered as detailed on the Website.

Cancellation due to error or unavailability

  1. There is no any refund policy. You acknowledge that despite The Big Things Limited’s reasonable precautions, The Big Things Limited’s products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or other oversight. In these circumstances, The Big Things Limited reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.
  2. If a cancellation of this nature occurs after your credit card has been charged for the purchase, The Big Things Limited will promptly issue a credit to your credit card account for the amount in question.

Cancellation for other reasons

Under normal circumstances, a confirmed order will enable you to engage in the activities specified in your order at the The Big Things Limited venue. However, there may be circumstances in which we are unable to make the The Big Things Limited venue or services available on the date or at the time allocated. This may be as a result of unexpected closure of the The Big Things Limited venue, damage to the facilities rendering them unsafe, insufficient staff availability or otherwise. In such circumstances, we will inform you of the situation and either refund the ticket price or allow you to reschedule (where this is possible). The Big Things Limited shall not be liable for travel costs or any other losses in connection with cancellation.

Details of conditions applicable to purchase of The Big Things Limited products

Details of the conditions applicable to the purchase of The Big Things Limited products on the Website may differ from time to time. The Big Things Limited reserves the right to make any changes to the details and Conditions of Sale if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording notice, provided that this does not materially affect the nature of the The Big Things Limited products purchased by you.

Order submission and your agreement to these Conditions of Sale

When you click on the “I Agree” checkbox you agree to these Conditions of Sale and The Big Things Limited will treat this as a binding order. You are responsible for ensuring the accuracy of your order. Upon confirming your order, The Big Things Limited shall supply you, subject to availability, with The Big Things Limited Products set out in your order. The Big Things Limited will normally confirm each order made online via the Website or by email within two business days.

Once you have submitted an order, your payment will be non-refundable, even if you decide not to use the ticket(s) ordered.

Security Policy

  1. When purchasing from the Website your financial details are passed through a secure server.
  2. No transmission over the Internet can be guaranteed as totally secure. Whilst The Big Things Limited strives to protect such information, it does not warrant and cannot ensure the security of any information which you transmit to it. Accordingly, any information which you transmit to The Big Things Limited, including your credit card details, is transmitted at your own risk and to the fullest extent permitted by law, The Big Things Limited shall have no liability to you for any financial or consequential loss or damage suffered by you in anyway whatsoever arising out of or related to your use of the Website whether due to negligence, breach of contract, statute or statutory duty The Big Things Limited.
  3. Once The Big Things Limited receives your transmission, it will take reasonable steps to preserve the security of such information.
  4. Some of the information submitted by you through the Website will contain personal data. Details about how this is processed by us is set out in the Privacy Policy.

Law and jurisdiction

These Conditions of Sale shall be governed by and construed in accordance with the laws of Hong Kong and the courts of Hong Kong shall have exclusive jurisdiction over any dispute arising in connection with these Conditions of Sale. If any of these Conditions of Sale should be determined to be void, invalid or otherwise unenforceable, such conditions shall be deemed deleted and the remaining Conditions of Sale shall remain and continue to be valid, binding and enforceable. The Big Things Limited reserve the right to amend our policies from time to time.


This Privacy Policy sets out the policy of The Big Things Limited with respect to the way we obtain, use and disclose information about you through the The Big Things Limited websites and call centers. We observe and are bound by the Personal Data (Privacy) Ordinance (Cap. 486).

We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of personal information. We are committed to providing a high level of privacy in relation to all personal information that is collected by us.

The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding how we will use your personal information, and your ability to correct this information. Our website allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

Your Consent

You consent to your personal information being used in accordance with the privacy policy by visiting our website, by entering into a competition on our website, by purchasing our products on the website and/or by providing us with your personal information on the website.

Collection of Information

Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.

The Big Things Limited collects two types of information. The first type is anonymous information. For instance, we may collect information to tell us that five thousand people visit this Privacy Policy today, but we do not know their names, where they live or their date of birth – they are ‘anonymous’ to us.

The second type of information that The Big Things Limited collects is personal information. The Big Things Limited will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address, when you provide it to us. With this information, The Big Things Limited can provide a variety of personalized and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our website and its services more relevant to you.

Sometimes, we may specifically ask for personal information about you when you sign up to use a service or make a purchase. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer, credit card number, in order to provide that service or product to you.

How much of your personal information that you choose to disclose to The Big Things Limited is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you enter one of the competitions on our website or if you purchase something from us. In some circumstances, if you do not provide your personal information to us, we may not be able to provide our products or services to you. For example, if you purchase tickets via our website, in order to complete the transaction, we will need to obtain your contact details and billing information.

If you provide personal information via our website about a person other than yourself (e.g. if you are purchasing tickets on behalf of another person). please ensure that this person has agreed to their personal information being provided to The Big Things Limited. Their personal information will be used and processed in accordance with this Privacy Policy.

Use of anonymous information

The Big Things Limited automatically gathers anonymous information to monitor the use of our website like the numbers and frequency of visitors. For example, the following information may be logged for statistical purposes: your internet protocol address, the date and time of your visit to our site, the pages that you have accessed, and the documents downloaded, and the type of browser you were using.

Tracking technologies such as cookies may be used on our website to recognize your browser each time you visit our site and to track the pages your visit. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not personally identify you. If you do not wish to receive any cookies, you may set your browser to refuse them. However, your use of our website may be affected, for example, banner displays may not function properly.

We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and services to as many users as possible. We may publish or provide this aggregate data to other people.

Use of Personal Information

The Big Things Limited may use the personal information you have chosen to provide us for the following purposes:

The Big Things Limited will not use your personal information for any other purposes without your consent.

Any information we may collect from you will be treated with strict confidentiality. The Personal Data (Privacy) Ordinance places strict requirements on us to treat certain information collected as confidential.


There will be occasions where it will be necessary for The Big Things Limited to disclose your personal information to third parties. The Big Things Limited may be required to disclose your personal information in connection with the above purposes to the following classes of third parties:

However, disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information, or where it is required in the event of an emergency or to meet legal or regulatory requirements.

Otherwise than stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organization or person outside The Big Things Limited, unless you have authorized us to do so, or unless we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

Some of the third parties listed above may be located outside Hong Kong, and your personal information may therefore be transferred outside Hong Kong. We will take all reasonable precautions to ensure that your personal information, when processed in those countries, receives no less protection than it would under Hong Kong law.

Photographs and images

Photography and filming may take place at the The Big Things Limited venues and we intend to use the photographs and footage for security and legal purposes (e.g. to provide evidence in the event of an accident or theft) and for our worldwide marketing and promotional purposes. This may include (without limitation) posting photographs and footage on social media sites and using the material for online, TV and press advertising and the like.

Your image may appear in some photographs and footage at the The Big Things Limited venue. We execute marketing campaigns on an international basis, so for the purpose of creating and executing our marketing campaigns, we may share your personal information with The Big Things Limited affiliates in other countries and with service providers that support The Big Things Limited with marketing, design, brand management, IT, website hosting and similar services. If your image is used in our marketing materials, it will be shared with a wide range of offline and online media channels and made publicly available.

Direct marketing

We would like to use the personal information you provide to us, including your name, email address, phone number and postal address for direct marketing purposes. This may include keeping you posted about The Big Things Limited services, inviting you to events, sending you offers and promotions, inviting you to take part in games or competitions, and providing other marketing materials about trampolining services and related activities that may be of interest to you. We may only do so if you have given your consent, and we will therefore ask for your consent before using your personal information in this way.

If you do consent, you may at any time withdraw your consent by using the unsubscribe link provided in our emails or by contacting us at the address provided below. If you unsubscribe, we will not contact you with marketing materials, although we may still contact you for other reasons e.g. in relation to your order or membership account.

No sale of Personal Information

Under no circumstances will The Big Things Limited sell or receive payment for licensing or disclosing your personal information.


Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.


The Big Things Limited operates secure data networks that are designed to protect your privacy and security. The Big Things Limited has a Security Policy that explains how we protect your privacy and personal information.

Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.

We will not be held liable for loss or damage arising from unauthorized access to your personal information or a breach of this policy whether or not such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.

Access and Correction

The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.

You have the right to access and seek correction of your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.

We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.

If you would like to talk to us about this, or if you believe that our organization has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact:

The Big Things Limited

Complaints about privacy

If you have any complaints relating to online privacy issues on our websites, please notify The Big Things Limited. While The Big Things Limited accepts no liability for any material or links posted to the service, we will investigate all complaints.

Changes to Our Privacy Policy

From time to time we may amend or update this privacy policy. When this occurs, we will post the new version of the privacy policy on our website. We encourage you to periodically review this privacy policy so that you remain informed as to how we are protecting your personal information.